It is important that a tracked service is used, or if your return gets lost you won't be covered. Items must be returned to the UK address provided on the returns form, via a tracked shipping method. We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, along with a completed returns form within this 14-day period. We're happy to refund any non-prescription sunglasses you are not 100% happy with, providing we receive them unused, as new, within this 14-day period, with the non-usage tag still attached. Prescription eyewear is classed as a bespoke item and will have been modified to fit your face shape and/or prescription, so we don't usually accept returns on prescription eyewear. We offer a 14-day return or exchange policy from the day of purchase on non-bespoke sunglass orders only. The slashed price is visible on the product page of the website.įor sale items, UK customers must pay for a tracked returns service which is insured for the value of at least £200 e.g. * A sale item is a product with a "slashed" price i.e. an order shipped to an address outside of the UK, please refer to the International Returns info below) To make a return on a UK order please visit our returns center. Outbound shipping costs (we pay for the inbound return shipping label, but will not refund any original outbound shipping charges).Prescription eyewear (once prescription lenses have been fitted, the frame and lenses are both classed as bespoke items and may only be returned if faulty).The following items are exempt from being refunded: You will be credited via your original method of payment and notified via email when this process is complete. We're happy to refund any frames/sunglasses you are not 100% happy with providing we receive them unused, as new, within this 14-day period. We offer a 14-day return or exchange policy from the day you receive your order. Duties and TaxesĪll prices on our website are inclusive of all duties and taxes.įor returns of non-sale* items within the UK we offer a free returns service via Collect+. Please contact customer service for an accurate quote of the build time. The manufacturing time for prescription eyewear depends on a number of factors including your prescription and the lens type. More complicated prescription orders can take up to 10 days for dispatch. Most orders with prescription lenses usually take 2-3 days to dispatch. Allow 1-5 working days for delivery, depending on location.Order before 3:30pm (BST) Monday to Friday, for guaranteed same day dispatch.Tracked FedEx Priority or DHL Express Service.Price calculated at checkout, depending on location.Same Day Courier (London Only) - Price calculated at checkout. ![]() Order before 2:30pm Monday to Friday, for guaranteed same day dispatch.FREE DPD Next Working Day Service with orders over £75.*In order to work, the virtual mirror app needs to be used in a regular browser (Chrome/Safari/etc.), not in a "webview" of another app like Facebook, Instagram.How do I order online with prescription lenses? *If the page is not working correctly, iPhone users should try to access the try-on page through the Safari internet browser. You can also decide to take a photo of yourself, to save it for future reference or for comparison with other models. Below, you can use one of the four buttons to adjust the pupillary distance, which will help you to more accurately see how a certain pair of glasses will suit you. A smaller tab will open, where - with the use of your front camera - a virtual representation of what the glasses will look like on your face will appear. If you’re accessing the website on your phone, simply select the model of sunglasses that you’d like to try on, scroll past its description and click the black button that says ‘TRY ON’. this way you can choose a pair that you’re certain will suit your face. With new technology, you’re able to try on glasses before you decide for a purchase.
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